MagFone License & Refund Policy

In today's digital age, safeguarding personal information is more critical than ever. As a software provider, MagFone understands the importance of protecting user data. MagFone's privacy policy is designed to protect user data while providing transparency and control. By adhering to industry standards and legal requirements, MagFone ensures that users can trust their personal information is in safe hands. Understanding these privacy practices helps users make informed decisions about their interactions with MagFone's products and services.

Part 1. Refund Policy

1. Money Back Guarantee

MagFone extends to all users a complimentary trial iteration of its programs, granting access to nearly the entirety of the software’s capabilities. This try-before-you-buy approach empowers you to make an informed decision about whether to proceed with a purchase. Under this framework, MagFone proffers a 5-day refund assurance for Monthly License and a 30-day refund assurance for Yearly License and Single License. The refund period commences upon receipt of your payment. This policy is applicable to all remunerated users under specific conditions.

2. Acceptable Circumstances

MagFone is amenable to issuing refunds within 5 or 30 days post-payment under the following scenarios, with the reimbursement directed to the original purchasing account:

• If you procure an incorrect product and subsequently acquire the correct one from MagFone within 5 or 30 days, the erroneous purchase will be refunded.
• Should you be billed twice for identical software due to payment system errors or network issues, the redundant order will be annulled.
• If the acquired software manifests a critical technical fault that our support team is unable to rectify within 5 or 30 days, a refund will be granted.

3. Unacceptable Circumstances

Refunds will not be entertained under the following circumstances post-purchase:

• Requests exceeding 5 days for Monthly License and 30 days for Yearly License and Single License are ineligible.
• Refunds will not be issued if you purchase the correct product from a different company after an initial incorrect purchase from MagFone.
• Refund requests based on a change of mind post-purchase are invalid.
• If you request a refund for technical issues without providing a detailed problem description to our support team, the request will be declined.
• Refunds for only a portion of a bundled product are not permissible.

4. How to Submit a Refund Request

If you satisfy the refund assurance criteria and wish to proceed with a request, please contact our support team at support@magfone.com. Ensure your email includes the following:

• The email address used for the purchase;
• Your order ID or transaction ID;
• The reason for your refund request.

We commit to processing your refund request within 24 hours on business days. The reimbursement may take 5 ~ 10 business days to reflect in your account. Note that once a refund is processed, your license will be rendered void. Please uninstall the software completely from your computer.

Part 2. License Policy

Upon executing your order successfully, you will promptly receive the license code from MagFone. Typically, it is dispatched to your inbox immediately; however, occasionally, there might be a delay due to unforeseen circumstances. Kindly exercise patience and examine your spam folder as well. Should the code not arrive within an hour, please reach out to our customer support team via support@magfone.com.

MagFone licenses are exclusively compatible with either Windows or Mac computers. We offer them in various types to accommodate diverse requirements, such as Monthly License, Yearly License, and Single License. All registration codes for MagFone are valid during the period of subscription, allowing to upgrade the program for free. If you have purchased a Single License but wish to transfer it between Windows and Mac, you may only do so within the first seven days of your purchase. After this period, a new license must be procured for the respective computer.

Part 3. Upgrade Policy

MagFone provides all registered users with a chance to upgrade the program for free. Thanks to our diligent R&D team, our programs consistently maintain compatibility with the latest operating system of computers and mobile devices. To update the program, you can activate the built-in auto-upgrading feature within the app or navigate to our Download Center to manually download and install the latest setup file.