FaceTime is Apple's popular video and audio calling service available over WiFi or cellular on supported Apple devices. FaceTime not only enables you to have virtual conversations but also lets you capture memorable moments with its built-in photo features. Sadly, some users may encounter a frustrating issue where FaceTime photos not saving on their devices after the iOS 18/17/16/15 update. Today, here we are going to walk you through where FaceTime photos go and how to fix FaceTime photos not saving on your iPhone, iPad, or Mac. Let's dive into the details.

• Part 1. Where Did My FaceTime Photos Go?
• Part 2. Why Are My FaceTime Photos Not Saving?
• Part 3. How to Fix FaceTime Photos Not Saved [iOS 18 Supported]
  • Solution 1. Turn on FaceTime Live Photos
  • Solution 2. Disable and Re-enable FaceTime
  • Solution 3. Restart FaceTime and iPhone
  • Solution 4. Update iOS Version and FaceTime
  • Solution 5. Check Restrictions for FaceTime
  • Solution 6. Delete and Reinstall FaceTime
  • Solution 7. Free up Storage Space
  • Solution 8. Reset Network Settings
  • Solution 9. Sign out and Sign in iCloud
  • Solution 10. Factory Reset iPhone
  • Solution 11. Restore iPhone in Recovery Mode
• Part 4. How to Fix FaceTime Photos Not Saving on iPhone or iPad
• Part 5. FAQs about FaceTime Photos
• Part 6. Conclusion

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Part 1. Where Did My FaceTime Photos Go?

FaceTime photos are automatically saved to the Photos app on your Apple Devices. If you can't find them, check the Recents or FaceTime album. You can also jump to a specific month using the timeline at the bottom for easier access. Ensure you're signed into iCloud with the correct Apple ID and have iCloud Photos enabled. Here's how to find FaceTime photos on iPhone, iPad, and Mac.

How to Find FaceTime Photos on iPhone or iPad

Step 1. Head to the Photos app on your iPhone or iPad.

Step 2. Select Days, Months, or Years to find the FaceTime photos saved.

Step 3. You can also swipe up in Library to search for a FaceTime photo album.

How to Find FaceTime Photos on Mac

Step 1. Switch to Photos on your Mac.

Step 2. Choose Media Types > Live Photos to check the FaceTime photos.

Step 3. You can also directly check the FaceTime pictures from Library or Recents.

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Part 2. Why Are My FaceTime Photos Not Saving?

When you use FaceTime to take photos during a call, those snapshots are usually saved to your iPhone's camera roll automatically. However, there are instances where users report that these photos do not appear in their photo gallery despite capturing them during the call. This can be perplexing, especially if you wish to cherish those moments later on. Why are FaceTime photos not saving? This issue can arise from several reasons, and the following are the main reasons.

Reason 1. Incorrect FaceTime Settings

FaceTime photos may not save due to incorrect FaceTime settings, such as FaceTime Live Photos being disabled. If these FaceTime features aren't enabled, your iPhone won't have permission to capture and store FaceTime snapshots.

Reason 2. Internet Connection Issues

A stable internet connection is essential for various functions on your iPhone, including saving FaceTime photos. If your iPhone is connected to a weak or intermittent network, it may prevent photos from being saved successfully.

Reason 3. Storage Space Insufficiency

Another common reason for FaceTime photos not saving is insufficient storage space on your iPhone. If your iPhone's storage is full, it may not be able to save additional photos, leading to the FaceTime live photos not saving issue.

Reason 4. iOS Software Glitches

Software glitches or bugs within the iOS operating system can also interfere with the saving process of FaceTime photos. These glitches may arise due to various reasons, including outdated software or conflicts with FaceTime.

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Part 3. How to Fix FaceTime Photos Not Saved [iOS 18 Supported]

If your FaceTime photos are not saving, don't worry—there are several ways to resolve this issue. The problem may stem from a misconfigured FaceTime or other settings, outdated software, or insufficient storage. You can follow the troubleshooting solutions below to fix FaceTime photos not saving on iOS 18 and earlier versions.

🎯How to Fix FaceTime Pictures Not Saving Due to FaceTime Errors

Most of the time, the issue is related to FaceTime settings or server problems, which can prevent photos from saving. Ensuring FaceTime features are correctly enabled and refreshing the app may help. If the problem persists, we've also listed other fixes to troubleshoot potential issues.

Solution 1. Turn on FaceTime Live Photos

When you are encountering the FaceTime live photos not saving issue, you need to check whether you have enabled FaceTime Live Photo on your device. Here's how to allow live photos on FaceTime.

Step 1. Open Settings on your iPhone, then tap FaceTime.

Step 2. Find FaceTime Live Photos and turn it on.

Solution 2. Disable and Re-enable FaceTime

If there is a problem with FaceTime on your device, you can try disabling this feature and then re-enable it. This can resolve some glitches in FaceTime, including FaceTime photos not saving.

Step 1. In Settings on your iPhone, tap FaceTime.

Step 2. Switch off the toggle next to FaceTime.

Step 3. Wait for a while and enable FaceTime.

Solution 3. Restart FaceTime and iPhone

Sometimes, a simple restart can resolve minor software glitches. You can restart your iPhone or FaceTime, then try capturing FaceTime photos again to see if the issue persists.

Restart iPhone:

Press and hold either volume button and the power button until the power-off slide appears. Drag the slider, then wait 30 seconds for your device to turn off. After that, press and hold the power button until you see the Apple logo.

Restart FaceTime:

Swipe up from the bottom edge to open the App Switcher, then swipe right to find FaceTime. Continue to swipe up on FaceTime and go to the Home Screen to open FaceTime again.

Solution 4. Update iOS Version and FaceTime

As updates often include bug fixes, make sure you are using the latest version of FaceTime and iOS on your device. If not, go to update the iOS version and FaceTime to fix the FaceTime photos not saving issue.

Update iOS Version:

Step 1. Go to Settings > General, then tap Software Update.

Step 2. Tap Download and Install to download the update.

Step 3. Tap Install Now and enter your screen passcode.

Update FaceTime:

Step 1. Launch the App Store app on your iPhone, then tap Search.

Step 2. Input FaceTime in the search filed and find FaceTime.

Step 3. If you see an update, tap Update to download the update.

Solution 5. Check Restrictions for FaceTime

If there is a problem with FaceTime on your device, you can try disabling this feature and then re-enable it. This can resolve some glitches in FaceTime, including FaceTime photos not saving.

Step 1. On your iPhone, open the Settings app and find Photos, then tap it.

Step 2. Select Optimize iPhone Storage.

Solution 6. Delete and Reinstall FaceTime

To fix FaceTime screenshots not saving, you can also choose to delete and reinstall FaceTime on your iPhone, which can completely resolve the issue caused by corrupted files.

Step 1. On the Home Screen, touch and hold FaceTime.

Step 2. Tap Remove App, then tap Delete App to delete it from iPhone.

Step 3. Go to App Store and search FaceTime to install it again.

🎯How to Fix FaceTime Photos Not Saving Due to Other Issues

If FaceTime settings aren't the issue, external factors like low storage, iCloud syncing errors, or network restrictions could be preventing photos from saving. Try the corresponding solutions outlined below to help resolve the problem. Let's get started.

Solution 7. Free up Storage Space

Insufficient storage space can cause FaceTime screenshot not saving to happen. If your device has not enough storage space available for FaceTime photos, you need to clear up your device.

Insufficient storage space can cause FaceTime photos not saving to happen. If your device has not enough storage space available for FaceTime photos, you need to clear up your device.

Step 1. On your iPhone, tap Settings > General, then select iPhone Storage.

Step 2. Find and select some unused apps to delete and tap Delete App.

Solution 8. Reset Network Settings

In most cases, the FaceTime photos not saving issue can be caused by the network. Make sure that you have a stable network. Or you can choose to reset network settings on your device.

Step 1. Fire up the Settings app and tap General > Transfer or Reset iPhone.

Step 2. At the bottom of the screen, tap Reset and select Reset Network Settings.

Step 3. Enter your screen passcode and tap Reset Network Settings to confirm.

Solution 9. Sign out and Sign in iCloud

All data and content, including FaceTime photos, are often synced with iCloud automatically. If the login state of iCloud is abnormal on your device, it can prevent live photos from being saved.

Step 1. Tap your Apple ID name at the top screen of Settings.

Step 2. Scroll down to tap Sign Out and enter your Apple ID password.

Step 3. Tap Turn off to sign out of your Apple ID.

Step 4. Tap Sign In and enter your Apple ID password to sign in again.

Solution 10. Factory Reset iPhone

Using a third-party system recovery software to fix the FaceTime photos not saving issue could be a good option. But you can also factory reset your iPhone if you don't mind the data loss.

Step 1. Tap General > Transfer or Reset iPhone in Settings on your iPhone.

Step 2. At the bottom of the screen, select Erase All Content and Settings.

Step 3. Enter your Apple ID password and tap Continue, then tap Erase iPhone.

Solution 11. Restore iPhone in Recovery Mode

If the problem persists and none of the above solutions work, you can use iTunes to restore your device in recovery mode. iTunes can fix various system glitches and bugs related to iPhone. Before using iTunes to restore your device, remember to make a backup of your device first.

Step 1. Connect your iPhone to your computer through a USB cable, then turn it off.

Step 2. Proceed to put your device into recovery mode with the following button.

• iPhone 8 or later: Press and quickly release the volume up button, then repeat the same action with the volume down button. Continue to press and hold the Power button until the Connect to computer screen appears.
• iPhone 7 and iPhone 7 Plus: Press and hold the Power button and the volume down button at the same time. Keep holding them until you see the Connect to Computer screen.
• iPhone 6s or earlier: Press and hold the Home button and the Power button at the same time. Keep holding them until the Connect to Computer screen appears.

Step 3. Open iTunes or Finder on your computer, then click Restore.

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Part 4. How to Fix FaceTime Photos Not Saving on iPhone or iPad

If the FaceTime photos not saved after iOS update on your iPhone or iPad, you can consider using a professional iOS repair tool to fix the iOS bugs and issues, instead of trying the above method. As a remarkable system repair tool for iPhone, iPad, and iPod touch, MagFone iOS System Recovery can fix more than 150 system issues in two repair modes while not deleting any data and content. When you cannot fix the FaceTime photos not saving to camera roll issue, you can try to use MagFone iOS System Recovery to quickly and easily fix the issue.

Step 1Connect iPhone to Computer

First up, go to use a USB cable to connect between your iPhone and computer. Then run MagFone iOS System Recovery and select the iOS System Recovery option. After that, there are two repair modes, and here you can select Standard Repair.

Step 2Put iPhone into Recovery Mode

Then, you have to put your iPhone into recovery mode. The steps of booting iPhone into recovery mode will be shown on the screen of the software. If it fails to put iPhone into recovery mode, you can click the link to put your device into DFU mode.

Step 3Download the Firmware Package

Next, go to check the device information of your iPhone appearing on the screen of the software. Here you need to make sure that the information is correct. Then you can click the Download button to download the firmware package.

Step 4Fix FaceTime Photos Not Saving

Finally, the firmware has been downloaded, and click the Repair button on the software. MagFone iOS System Recovery will start to fix the FaceTime photos not saving issue. Keep your device connected until the process end.

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Part 5. FAQs about FaceTime Photos

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Part 6. Conclusion

In conclusion, there could be several reasons behind the FaceTime photos not saving issue. However, with the right troubleshooting steps, you can fix the issue with ease and ensure that your cherished moments are safely stored. Try to use MagFone iOS System Recovery, and you'll be able to fix the issue as soon as possible. If all else fails, don't hesitate to reach out to Apple support for further assistance.